Effective date: January 1st, 2023Luggage: There is no fee or charge for passenger luggage for regularly scheduled sailings, as long as it is limited to what a person can carry or drag down a street by himself or herself at one time. Checked-in luggage will be tagged and stored in the cargo hold and will be available for collection after docking. Luggage will be scanned on and off the boat and tracked internally for accuracy. Round-trip passengers may reuse their luggage tags. Offers and Quotations: All offers are free of engagement unless otherwise indicated. Quotations are valid for 14 days, unless specified. Caribbean Sprinter Limited is only bound to the quotations if they are accepted in writing within 14 days. For Charters, cancellations must be made 2 days before the scheduled departure date for every 25 passengers. Weather: If weather conditions, such as hard storms or high water, obstruct the round trip, they will be considered a resolutive condition. The captain on duty will determine if there are such conditions. Partial or full refunds will be given for cancellations due to weather. If a sailing is cancelled due to inclement weather, the passenger will be fully refunded if no portion of the itinerary has been used. If a sailing is cancelled due to inclement weather for a return portion of an itinerary and the passenger does not wish to reschedule, a 50% refund will be issued for the total cost of the itinerary. Passenger Behavior: Caribbean Sprinter Limited reserves the right to remove any passenger who misbehaves or is under the influence of drugs or alcohol. Passengers must follow all instructions given by Caribbean Sprinter Limited or its employees. Eating meals, consuming large amounts of alcohol, or smoking combustion cigarettes is not allowed onboard during regular scheduled sailings. Itinerary Payment: Full payment is required prior to departure. If the passenger or other payor has payment terms with Caribbean Sprinter Limited, an itinerary charged to the payor’s account is considered full payment as it relates to the full payment required prior to departure. Charter Payment: Charter customers must pay 10% of the total amount due upon signing the agreement. Caribbean Sprinter Limited reserves the right to add a fuel surcharge of up to 10% if local fuel prices increase; this will be done in good faith. The total amount must be paid the day before the chartered trip. If the payment is not made on time, Caribbean Sprinter Limited may annul the agreement. Information Collection: To remain compliant with the Belize Port Authority Harbour and Merchant Shipping Act, Cap. 234, Caribbean Sprinter Limited requires passengers to produce government issued photo identification upon request that includes one’s full name and birthday. Caribbean Sprinter Limited staff have the right to refuse service to anyone who cannot or does not provide his or her full name and birthday or produce said identification upon request. If you are a frequent traveler, you may request a profile be set up that will include your information and photo so that staff may identify you without production of your identification. At the time your profile is set up, you will need to produce your identification so that a staff member may verify your details. Caribbean Sprinter Limited does not share your information with any other parties, other than as required by the Belize Port Authority, or other law enforcement agencies with proper request and legal investigative authority. Your information is not used for marketing, sold or given to any other parties other than the aforementioned, and it maintained internally for purposes of compliance with local government agencies, and communication regarding your travel. Identification For Charter Passengers: Charter customers need only provide a list of passenger names for the chartered service and sign a liability waiver acknowledging that in the event of an emergency the company will not be able to provide a manifest with names, genders, birthdays, and contact information of passengers to authorities or other investigative or emergency response organizations. Pets: Pets are allowed on board, but customer service may locate a sailing with fewer passengers for the comfort of the pet and other passengers. It is recommended to contact customer service prior to the sailing to discuss the pet's passage. Cancelations and Changes: Cancelations made before departure are 100% refundable. No-shows will result in a 100% fee. Changes to the itinerary can be made prior to the sailing time. If the reason for the change is delayed inbound travel, such as a delayed flight, passengers will be accommodated on the next sailing with availability. Caribbean Sprinter encourages passengers who cannot make their scheduled sailing to reach out to customer service for arrangements. Lost or Damaged Personal Items: The company is not responsible for any personal items left on board but will make its best effort to recover lost items. For lost baggage, the company will provide up to $200 USD per passenger as compensation in the event the baggage cannot be recovered in 48 hours. For lost or damaged luggage, passenger must reach out to customer service and an investigation will be conducted. The company is not responsible for damaged items, however if passenger acts in good faith and a respectable manner, the company will remedy damages. Liability: Caribbean Sprinter is not responsible for any injury or death resulting from a passenger's pre-existing health conditions. Passengers are solely responsible for ensuring that they are medically fit to travel and for informing Caribbean Sprinter of any pre-existing health conditions that may affect their safety during the voyage. In the event that a passenger's pre-existing health conditions results in injury or death, Caribbean Sprinter will not be held liable, except in cases of gross negligence or intentional misconduct on the part of the company or its employees. Passengers are strongly advised to consult with their physician prior to travel and to carry adequate medical insurance to cover any potential medical expenses incurred as a result of their pre-existing health conditions.